顺丰速运澳新物流服务免责声明协议

SF Express Australia & New Zealand – Logistics Services Disclaimer Agreement

一、适用范围

1. Scope of Application

本免责协议适用于客户使用顺丰速运澳新（以下简称“顺丰”）提供的全部物流产品与服务，包括但不限于：国际标快、国际特惠、国际大件、国际电商等。
This Disclaimer Agreement applies to all logistics products and services provided by S.F. Express (Australia) Pty Ltd & SF Express (NZ) Limited ("SF"), including but not limited to: International Standard Express, International Economy Express, International Bulk, and International E-commerce.

二、行李箱作为外包装的提示与责任限制

2. Use of Suitcases as Outer Packaging

顺丰不建议客户将行李箱作为寄递外包装使用。行李箱在运输过程中可能因搬运、挤压、撞击等原因受损，无法提供有效保护。
SF does not recommend using suitcases as shipping packaging. Suitcases are prone to damage during handling, compression, or impact and may not provide sufficient protection.

若客户坚持使用行李箱作为外包装，顺丰将视其为普通外包装。在运输过程中因客户包装原因造成损失，如出现破损、划痕、轮子脱落、拉杆损坏、结构断裂等情形，顺丰的责任将相应限制或免除。
If the customer insists on using a suitcase as outer packaging, SF will consider it as standard outer packaging. In case of losses during transportation due to customer’s packaging issues, such as damage, scratches, broken wheels, damaged handles, or structural damage, the responsibility of SF will be limited or waived accordingly.

客户提交寄件即视为其已充分理解并自愿承担由此产生的合理风险。
By submitting the shipment, the customer acknowledges and accepts the reasonable risks associated with this choice.

 三、电子产品寄递的提示与责任限制

3. Shipment of Electronic Products

电子产品（如手机、电脑、平板、相机等）在运输过程中易受震动或冲击损坏。顺丰不接受托寄含有锂电池的电子设备。

Electronic products (e.g., phones, laptops, tablets, cameras) are susceptible to vibration or shock damage during transport. SF does not accept items containing lithium batteries.若客户坚持寄递不含锂电池的电子产品，顺丰建议客户在寄递时使用专业防震、防水、防摔包装，并适合长途运输。
If the customer insists on shipping such non-lithium battery items, SF recommends using professional shockproof, waterproof, protective and long-distance transport-appropriate packaging.

若客户包装不当或运输过程中不可避免的外力导致电子产品（不含锂电池）损坏（如功能异常、屏幕破裂、外壳变形、数据丢失等），顺丰仅在法律强制要求范围内承担责任。
SF shall only be liable for loss or damage to such non-lithium battery items to the extent required by applicable law, and not for damage (such as functional failure, screen damage, casing deformation, data loss) resulting from inadequate packaging or unavoidable transport risks.

 四、家具、建材、玻璃制品、含玻璃部件的托寄物、汽车用品、工业设备、乐器及家电等易损托寄物

4. Furniture, Building Materials, Glass Products, Items Containing Glass Components, Automotive Products, Industrial Equipment, Musical Instruments, Home Appliances and Other Fragile Consignments

为保障运输安全与服务质量，顺丰不建议寄递需额外加固保护的以下物品，包括但不限于：家具、建材、玻璃制品、含玻璃部件的托寄物、汽车用品、工业设备、乐器及家电等易损托寄物。
To ensure transportation safety and service quality, SF Express does not recommend shipping items that require additional reinforcement or protection, including but not limited to furniture, building materials, glass products, items containing glass components, automotive products, industrial equipment, musical instruments, home appliances, and other fragile consignments.

客户确需寄递上述物品，应确保包装稳固，符合长途运输要求，足以抵御运输过程中常规搬运、挤压等外力影响。
Customers who choose to ship the above-mentioned items must ensure that the packaging is secure and suitable for long-distance transportation, and capable of withstanding regular handling, compression, and other external forces during transit.

运输过程中因包装不当或货物特性造成的破损、丢件或其他损害，顺丰不承担除法律强制规定外的责任。
Except as required by applicable law, SF shall not be liable for any loss, damage, or other issues resulting from inadequate packaging or the inherent characteristics of such items.

 五、消费者保障与法定权利

5. Customer Guarantees and Statutory Rights

本协议中任何内容均不排除、限制或修改客户根据澳大利亚消费者法或新西兰消费者保障法所享有的法定权利。

Nothing in this Agreement excludes, restricts, or modifies any rights, warranties, or guarantees provided under the Australian Consumer Law or the New Zealand Consumer Guarantee Act 1993.

 六、适用法律与争议解决

6. Governing Law and Dispute Resolution

本协议接受客户寄件所在地法律管辖：

若寄件地在澳大利亚，则适用澳大利亚联邦以及寄件地所在州法律；

若寄件地在新西兰，则适用新西兰法律。

This Agreement shall be governed by the law of the place of shipment:

For shipment originating in Australia, the laws of the Commonwealth of Australia and the State of place of shipment apply;

For shipment originating in New Zealand, the laws of New Zealand apply.

双方同意，任何因本协议引起的争议应提交寄件地有管辖权的法院解决。

Any dispute arising out of or in connection with this Agreement shall be submitted to the competent courts of the place of shipment.

七、生效与解释

7. Effective Date and Interpretation

本协议自客户提交寄件订单或使用顺丰服务时即自动生效。
This Agreement becomes effective once the customer submits a shipment order or uses SF services.

客户提交订单即表示已阅读、理解并同意本协议条款。

By placing the order, the customer confirms having read, understood, and accepted this Agreement.

更多信息 请查询 https://www.sf-international.com/au/en/support/termsOfUse#Australia%20and%20New%20Zealand%20All%20Product%20Delivery%20Disclaimer

1. 极地快递只负责门店揽收段的售后，包裹交接给顺丰澳洲后由顺丰澳洲统一负责。
Polar Express is only liable for local pick up for SF Australia.

2. 请自行了解目的地海关的政策，产生的目的地关税请客人自行承担。
Polar Express is not liable for custom clearance and any duty incurred.

3. 请妥善打包好, 若因寄件人打包不完善导致破损, 一律不赔偿。
Polar Express and SF Express are not liable for any damage caused by improper packaging.

4. 门店遗失或破损我司根据申报价格进行理赔，每件理赔上限为A$100。（需提供商品价值等购买凭证）

5. 顺丰商业线不提供保险。
Extra Cover is not available however compensation is available based on the value disclaimed (maximum A$100) in the event of loss or damage. (Purchase invoices for the items are required)


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